Payment Methods

Loka Made accepts the following payments:

Method 1: Bank deposit/ online transfer- for customers based in Malaysia.

Payment to purchase product can be done through cash deposit or direct online transfer

Please email us the payment receipt to thelokamade@gmail.com once you’ve completed the payment.

Method 2: Payment via Paypal – for customers who are not based in Malaysia

Pricing for countries outside Malaysia

Due to extra packaging and mailing, extra costs will be incurred. Kindly contact us at thelokamade@gmail.com for purchases outside Malaysia.

Delivery Methods and Timing

We dispatch with GDEX for local shipping and Pos Malaysia International for international shipping. We try to ship in stock orders within 1 working day.

Local shipping : 3 to 5 working days.

International shipping: 7 to 14 working days, depends on country of destination.

Please be aware that we are at the mercy of our shipping partners and there can be unforeseen delays in customs or with the delivery.

If you have any other request for the shipping options, please feel free to contact us.

Return Policy

Thanks for shopping at Loka Made.

We’ll be glad to assist you through any purchasing error or our items presented with a purchasing receipt.

Only damaged products can be return and exchanged for a brand new one.

Please read the following for more information.

Exchange of damaged goods

We give our utmost attention to our products and their packaging to ensure the product arrives safely to you. Shall there be any damage found on the product upon arrival, you have 3 days to report to us from the date you received it.

To be eligible for an exchange:

Your item must be unused and in the same condition that you receive it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Damages

A product will only be deemed as damaged if it is up to the extent that it is unusable for the buyer. Please provide photos of proof for our inspection

Refunds

No refund provided. All sales are final. You can only exchange your damaged items.

Contact

Email us at thelokamade@gmail.com

Privacy Policy

Enjoy a secure online shopping experience knowing that your information are in safe hands

What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, billing information and telephone number in order to promptly and securely process your order as well as contact you if necessary.

Be assured that your information will not be revealed to any third party.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.